Proof of Usefulness Report

Zendesk

Analysis completed on 2/14/2026

+752
Proof of Usefulness Score
Unicorn Utility

The submission represents Zendesk, a well-established global customer service platform with massive real-world utility and reach. While the project itself is an industry leader (verified externally), the specific submission data contains significant inaccuracies (launch date listed as 2018 instead of 2007, market cap listed as 300M instead of ~10B+). The score reflects the undeniable value and scale of the platform, heavily penalized in the 'Response Quality' and 'Evidence' sections due to the erroneous and low-effort input data.

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Score Breakdown

Real World Utility+285.0
Audience Reach Impact+190.0
Technical Innovation+90.0
Evidence Of Traction+180.0
Market Timing Relevance+85.0
Functional Completeness+5.0
Subtotal+835
Usefulness Multiplierx0.90
Final Score+752

Project Details

Project URL
zendesk.com
Description
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline