Proof of Usefulness Report

Viavoo

Analysis completed on 2/18/2026

+368
Proof of Usefulness Score
Certified Problem Solver

Viavoo is a legitimate, established French B2B SaaS company (founded 2009) specializing in Customer Experience Management (CEM) and semantic analysis. However, the submission relies on outdated data (text circa 2013) and contains significant inaccuracies (claiming 'everyone' as the audience and 'most people' as users). External verification confirms the company was acquired in 2024 and currently operates with a much smaller team (~16 employees) than the 125 claimed. While the technology and historical client base (SNCF, SFR) demonstrate proven utility, the project is now a legacy asset rather than a high-growth startup, and the submission quality is critically low.

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Score Breakdown

Real World Utility+18.75
Audience Reach Impact+2.0
Technical Innovation+7.5
Evidence Of Traction+7.5
Market Timing Relevance+4.0
Functional Completeness+0.25
Subtotal+40
Usefulness Multiplierx0.92
Final Score+368

Project Details

Project URL
viavoo.com
Description
Editeur SaaS de solutions de Social CEM*, viavoo® propose aux entreprises une plate-forme unifiée de collecte et d’analyse en temps réel de la voix du client digitale, qu’elle transforme en données exploitables sur l’expérience client. Sa technologie linguistique innovante comprend très précisément les situations, opinions et sentiments exprimés dans le verbatim des consommateurs, d’où qu’il vienne. Depuis 2010, viavoo Smarter Feedback™ a été adoptée par de nombreuses marques de premier plan pour leur permettre de convertir la voix du client digitale en avantage concurrentiel. Opérant sur tous les canaux de la relation client digitale, du web et des réseaux sociaux, viavoo® répond aux enjeux de fidélisation, de rétention client et de réduction des coûts. Début 2013, l’offre s’enrichit avec le lancement de viavoo Social Play™, solution de veille concurrentielle sur l’expérience client par l’analyse du verbatim des consommateurs sur le web social. Parmi les clients : voyages-sncf.com, SFR, vente-privee.com, Darty, La Poste, Sephora, Cdiscount, Philips… Pour en savoir plus : www.viavoo.com * Customer Experience Management

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline