Proof of Usefulness Report

Surfboard

Analysis completed on 1/31/2026

+400
Proof of Usefulness Score
Certified Problem Solver

The project 'Surfboard' is a verified, high-value Workforce Management (WFM) platform for customer service teams, founded in 2021 and acquired by Dialpad in October 2024. While the submission itself is of extremely poor quality (inaccurate claims of 'everyone' as audience and 'most people' as users), the actual entity demonstrates exceptional utility, having raised ~$5M in funding and achieving a successful exit. The score reflects the proven real-world usefulness and traction of the verified company, heavily penalized in the 'Response Quality' metric for the low-effort submission.

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Score Breakdown

Real World Utility+138.0
Audience Reach Impact+60.0
Technical Innovation+48.0
Evidence Of Traction+142.5
Market Timing Relevance+36.0
Functional Completeness+1.0
Subtotal+425.5
Usefulness Multiplierx0.94
Final Score+400

Project Details

Description
Surfboard is making work more human in the Customer Service Industry. Modern software for modern teams.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline