Proof of Usefulness Report

Supportbench

Analysis completed on 1/31/2026

+48
Proof of Usefulness Score
You're In Business

Supportbench is a legitimate B2B customer support SaaS with verifiable market presence, including reviews on G2/Capterra and active revenue. However, the project submission is of extremely low quality, featuring hyperbolic and false claims (e.g., 'most people have used my product', 'audience reach: everyone') that severely undermine credibility. While the software has utility and a niche user base, the submission fails to reflect its actual professional standing, resulting in a score aligned with minimal traction.

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Score Breakdown

Real World Utility+18.75
Audience Reach Impact+2.00
Technical Innovation+7.50
Evidence Of Traction+12.50
Market Timing Relevance+5.00
Functional Completeness+0.13
Subtotal+45.88
Usefulness Multiplierx1.05
Final Score+48

Project Details

Project URL
supportbench.com
Description
Supportbench is a customer management platform for customer facing teams to improve upon their complex relationships.\n\nCustomer relationships are formed through many interactions between an organization and its customers. Customer relationships are complex. Involve a multitude of people and require a range of competencies to deliver the experience a customer should expect.\n\nSupportbench manages the interactions, people, and competencies in one integrated platform to ensure and organization exceeds the customers expectations which we achieve through connectivity, automation, personalization, and an obsession with customers. \n\nSupportbench takes the complexity of managing complex interactions and makes it simple.\n\nWe are VC backed.

Algorithm Insights

Market Position
Growing utility with room for optimization
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline