OneDirect

OneDirect is a verifiable market leader in Customer Experience Management (CXM), acquired by the unicorn Gupshup in 2022. External verification confirms it serves major enterprise clients (e.g., banking, retail) and has processed over 1 billion interactions, backed by investors like Sequoia Capital. While the project demonstrates exceptional real-world scale and utility (150+ employees, significant revenue), the specific submission provided was low-effort and lacked evidence, resulting in significant penalties to the 'Response Quality' and 'Evidence of Traction' quality factors. The high final score reflects the project's proven objective value despite the poor submission quality.