Proof of Usefulness Report

LiveVox

Analysis completed on 2/9/2026

+597
Proof of Usefulness Score
Industry Mainstay

LiveVox is a well-established, publicly traded (Nasdaq: LVOX, acquired by NICE) cloud CCaaS platform with significant market presence and verifiable enterprise traction. However, the submission itself is of extremely low quality, utilizing vague claims ('most people', 'everyone') and lacking specific technical or operational details. The score reflects the undeniable real-world utility and scale of the entity (boosting the score into the 'Large Scale' range of 400-700), heavily penalized by low Quality Factors due to the lazy submission data.

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Score Breakdown

Real World Utility+225.0
Audience Reach Impact+90.0
Technical Innovation+52.5
Evidence Of Traction+118.75
Market Timing Relevance+80.0
Functional Completeness+2.5
Subtotal+568.75
Usefulness Multiplierx1.05
Final Score+597

Project Details

Project URL
livevox.com
Description
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools. For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India. To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline