Proof of Usefulness Report

LivePerson

Analysis completed on 2/9/2026

+501
Proof of Usefulness Score
Industry Mainstay

Project identity verified as LivePerson (NASDAQ: LPSN), a major public enterprise with ~1B monthly interactions and significant utility. However, the submission itself ('SwiftForge') is extremely low-effort, providing lazy data fields ('everyone', 'most people') for a sophisticated entity. While the underlying metrics for Utility, Reach, and Traction are elite due to the company's established market position, the score is tempered by the lack of specific evidence in the submission and current market challenges (stock performance/competition). The score reflects a 'Large Scale' entity (400-700 range) adjusted for submission quality.

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Score Breakdown

Real World Utility+142.5
Audience Reach Impact+120.0
Technical Innovation+63.75
Evidence Of Traction+118.75
Market Timing Relevance+30.0
Functional Completeness+2.6
Subtotal+477.6
Usefulness Multiplierx1.05
Final Score+501

Project Details

Project URL
liveperson.com
Description
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline