Proof of Usefulness Report

Genesys

Analysis completed on 2/10/2026

+671
Proof of Usefulness Score
Category Standard

The project represents Genesys, a globally recognized leader in customer experience and contact center solutions with verifiable massive scale (billions in revenue, thousands of employees). While the submission quality is exceptionally poor (lazy descriptions, hyperbolic claims like 'everyone', and odd revenue formatting), the domain 'genesys.com' validates the entity's authenticity. The score reflects the undeniable real-world utility and market dominance of the entity, significantly penalized by the low quality of the submission evidence provided.

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Score Breakdown

Real World Utility+237.5
Audience Reach Impact+171.0
Technical Innovation+60.0
Evidence Of Traction+190.0
Market Timing Relevance+85.0
Functional Completeness+2.5
Subtotal+746
Usefulness Multiplierx0.9
Final Score+671

Project Details

Project URL
Description
SoundBite Communications is now part of Genesys. Genesys is a leading provider of customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline