Proof of Usefulness Report

Freshworks

Analysis completed on 1/22/2026

+846
Proof of Usefulness Score
Unicorn Utility

Freshworks (Freshservice) is a publicly traded, global leader in ITSM and CRM software with massive verified traction ($3.3B+ market cap, 4,400+ employees). While the submission text itself is brief and contains hyperbolic language ('everyone'), the underlying metrics confirm it is a top-tier, large-scale enterprise solution. The score reflects the immense real-world utility and market presence, adjusted slightly downward for the low effort of the specific submission response.

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Score Breakdown

Real World Utility+237.5
Audience Reach Impact+180.0
Technical Innovation+127.5
Evidence Of Traction+300.0
Market Timing Relevance+75.0
Functional Completeness+10.0
Subtotal+930
Usefulness Multiplierx0.91
Final Score+846

Project Details

Project URL
freshservice.com
Description
Freshworks is a leading provider of cloud-based business software solutions designed to help companies of all sizes enhance their customer engagement and streamline their operations. Through its domain freshservice.com, Freshworks offers Freshservice, an intuitive and user-friendly IT service management (ITSM) solution. Freshservice is designed to support IT teams in managing their service requests, incidents, and IT assets efficiently. It provides features such as a self-service portal, knowledge base, automation tools, and analytics to improve service delivery and increase productivity. Freshworks is known for its commitment to delivering innovative and easy-to-use solutions that empower businesses to provide exceptional customer experiences.

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline