Proof of Usefulness Report

Desk365

Analysis completed on 1/19/2026

+313
Proof of Usefulness Score
Certified Problem Solver

Desk365 is a verifiable, established B2B helpdesk solution for Microsoft Teams with significant traction (7,000+ claimed customers, strong G2/Capterra reviews). However, the project submission itself was of extremely poor quality, containing hyperbolic claims ('audience reach: everyone', 'most people have used my product') and missing key data. The evaluation score reflects the high real-world utility and verified market presence, heavily penalized by the lack of credible evidence provided in the submission.

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Score Breakdown

Real World Utility+106
Audience Reach Impact+35
Technical Innovation+48
Evidence Of Traction+56
Market Timing Relevance+42
Functional Completeness+1
Subtotal+290
Usefulness Multiplierx1.08
Final Score+313

Project Details

Project URL
desk365.io
Description
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Web Forms/Widgets and more. Designed to save time and automate repetitive tasks, Desk365 offers an intuitive, feature-rich platform for delivering outstanding customer service.
Audience Reach
everyone
Target Users
everyone
Technologies
Cloud Computing, Software Development, Web Development
Traction Evidence
most people have used my product

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline