Proof of Usefulness Report

Crisp

Analysis completed on 1/18/2026

+662
Proof of Usefulness Score
Category Standard

Crisp is a highly successful, market-leading customer support platform with verifiable massive traction (250M+ monthly active users, 200,000+ websites). However, the project submission itself was of extremely low quality, containing vague claims ('everyone', 'most people') and significant inaccuracies (team size listed as 501 vs actual ~20). The score reflects the undeniable high utility and reach of the product, heavily penalized by the poor submission quality and lack of provided evidence.

Ready to Compete for $150k+ in Prizes?

Move this data into a HackerNoon blog draft to become eligible for your share of $150k+ in cash and software prizes

View All Reports

Score Breakdown

Real World Utility+225
Audience Reach Impact+152
Technical Innovation+112
Evidence Of Traction+142
Market Timing Relevance+85
Functional Completeness+2
Subtotal+719
Usefulness Multiplierx0.92
Final Score+662

Project Details

Project URL
crisp.chat
Description
Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads, all around the world. With its quickly evolving set of tools, Crisp is leading businesses through the customer support-driven revolution by using conversations to unlock hypergrowth.\n\nCustomers use Crisp to provide a modern customers lifecycle experience to generate more qualified leads, enhance customer help, improve customers satisfaction leading to a global increase in revenue.\n\nUsing Crisp, you’ll have access to:\n- A shared inbox to centralize multiple channels: emails, live chat, WhatsApp, Instagram …\n- A contact management software to manage customers interactions\n- A knowledge base to make your customers more autonomous\n- A marketing automation solution to build automated sequences\n- A chatbot to build a consistent customer experience\n- 30+ integrations with market leaders\n- Mobile and desktop apps\n- An extensive list of APIs to build and integrate Crisp your way\n
Audience Reach
everyone
Target Users
everyone
Technologies
Messaging Communications, Chatbots, Robotics
Traction Evidence
most people have used my product

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline