Proof of Usefulness Report

CitizenLab

Analysis completed on 1/17/2026

+435
Proof of Usefulness Score
Certified Problem Solver

CitizenLab is a verified, high-impact civic tech scale-up with significant traction (60+ employees, ~$6M revenue, 300+ government clients). The platform addresses a genuine problem in democratic engagement with a proven B2G model. However, the project submission quality was poor, containing nonsensical claims in specific fields (e.g., 'most people have used my product' and missing revenue data) despite the description providing accurate metrics. The final score reflects the strong real-world utility and scale of the business, penalized slightly for the low-effort submission.

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Score Breakdown

Real World Utility+135
Audience Reach Impact+75
Technical Innovation+52
Evidence Of Traction+95
Market Timing Relevance+42
Functional Completeness+2
Subtotal+403
Usefulness Multiplierx1.08
Final Score+435

Project Details

Project URL
citizenlab.co
Description
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?\n\nYou have come to the right place.\n\nCitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.\n\nCitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
Audience Reach
everyone
Target Users
everyone
Technologies
Cloud Computing, Saas, Social Media
Traction Evidence
most people have used my product

Algorithm Insights

Market Position
Strong market validation with clear user adoption patterns
User Engagement
Documented reach suggests active user community
Technical Stack
Modern tech stack aligned with sponsor technologies

Recommendations to Increase Usefulness Score

Document User Growth

Provide specific metrics on user acquisition and retention rates

Showcase Revenue Model

Detail sustainable monetization strategy and current revenue streams

Expand Evidence Base

Include testimonials, case studies, and third-party validation

Technical Roadmap

Share development milestones and feature completion timeline